Privacy Policy

Vietnam Oztag Association’s commitment to privacy

Vietnam Oztag Association ABN 96 984 124 542 is committed to managing personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and in accordance with other applicable privacy laws.

This document sets out our policies for managing your personal information and is referred to as our Privacy Policy.

In this Privacy Policy, “we” and “us” refers to Vietnam Oztag and “you” refers to any individual about whom we collect personal information.

About Vietnam Oztag

Vietnam Oztag Association is a not-for-profit organisation run by volunteers to provide players of Vietnamese heritage an opportunity to represent our nation at an international level.

We provide a variety of services including organising numerous sporting campaigns, holding fundraiser events, and promoting tag football in the Vietnamese community.

What information does Vietnam Oztag Association collect about you?

  • Players and prospective players

When you enquire about our services, a record is made which includes your personal information.

The type of personal information that we collect will vary depending on the circumstances of collection and the kind of service that you request from us, but will typically include:

  • your name, e-mail, postal address and other contact details; and
  • any additional personal information you provide to us, or authorise us to collect, as part of your interaction with Vietnam Oztag Association.
  • Other individuals

Vietnam Oztag Association may collect personal information about other individuals who are not players or prospective players of Vietnam Oztag Association. This includes customers and members of the public who participate in events we are involved with, individual service providers and contractors to Vietnam Oztag Association, and other individuals who interact with Vietnam Oztag Association on a commercial basis. The kinds of personal information we collect will depend on the capacity in which you are dealing with Vietnam Oztag Association. Generally, it would include your name, your contact details and information regarding our interactions and transactions with you.

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings which identify you.

In limited circumstances, Vietnam Oztag Association may collect information which is considered sensitive information. For example, if you are injured at an event promoted or delivered by Vietnam Oztag Association, we may collect health information about you in an emergency or otherwise with your consent.

We may collect personal information about children (for example, when children participate in events we are involved with). Where children do not have sufficient maturity and understanding to make decisions about their personal information, we will require their parents or guardians to make decisions on their behalf.

You can always decline to give Vietnam Oztag Association any personal information we request, but that may mean we cannot provide you with some or all of the services you have requested. If you have any concerns about personal information we have requested, please let us know.

  • Visitors to our websites

The way in which we handle the personal information of visitors to our websites is discussed below.

How and why does Vietnam Oztag Association collect and use your personal information?

Vietnam Oztag Association collects personal information reasonably necessary to carry out our business, to assess and manage our players’ needs, and provide services including organising campaigns and fundraiser events. We may also collect information to fulfil administrative functions associated with these services, for example billing, entering into contracts with you or third parties and managing external relationships.

The purposes for which Vietnam Oztag Association usually collects and uses personal information depends on the nature of your interaction with us, but may include:

  • responding to requests for information and other general inquiries;
  • managing, planning, advertising and administering programs, events, competitions and performances;
  • researching, developing and expanding our facilities and services;
  • informing you of our activities, events, facilities and services; and
  • responding to enquires and complaints.

Vietnam Oztag Association generally collects personal information directly from you. We may collect and update your personal information over the phone, by email, over the internet or social media, or in person.

Vietnam Oztag Association also collects and uses personal information for market research purposes and to innovate our delivery of products and services.

How does Vietnam Oztag Association interact with you via the internet?

You may visit our website (https://vietnamoztag.com.au/) without identifying yourself. If you identify yourself (for example, by providing your contact details in an enquiry), any personal information you provide to Vietnam Oztag Association will be managed in accordance with this Privacy Policy.

Vietnam Oztag Association’s websites use cookies. A “cookie” is a small file stored on your computer’s browser, which assists in managing customised settings of the website and delivering content. We collect certain information such as your device type, browser type, IP address, pages you have accessed on our websites and on third-party websites. You are not identifiable from such information.

You can use the settings in your browser to control how your browser deals with cookies. However, in doing so, you may be unable to access certain pages or content on our website.

Vietnam Oztag Association’s websites may contain links to third-party websites. We are not responsible for the content or privacy practices of websites that are linked to our website.

Can you deal with Vietnam Oztag Association anonymously?

Vietnam Oztag Association will provide individuals with the opportunity of remaining anonymous or using a pseudonym in their dealings with us where it is lawful and practicable (for example, when making a general enquiry). Generally, it is not practicable for us to deal with individuals anonymously or pseudonymously on an ongoing basis. If we do not collect personal information about you, you may be unable to utilise our services or participate in our events, programs or activities we manage or deliver.

How does Vietnam Oztag Association hold information?

Vietnam Oztag Association stores information in paper-based files or other electronic record keeping methods in secure databases (including trusted third party storage providers based in Australia and overseas). Personal information may be collected in paper-based documents and converted to electronic form for use or storage (with the original paper-based documents either archived or securely destroyed). We take reasonable steps to protect your personal information from misuse, interference and loss and from unauthorised access, modification or disclosure.

Vietnam Oztag Association maintains physical security over paper and electronic data stores. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

Our websites do not necessarily use encryption or other technologies to ensure the secure transmission of information via the internet. Users of our websites are encouraged to exercise care in sending personal information via the internet.

We take steps to destroy or de-identify information that we no longer require.

Does Vietnam Oztag Association use or disclose your personal information for direct marketing?

Vietnam Oztag Association may use or disclose your personal information for the purpose of informing you about our services, upcoming promotions and events, or other opportunities that may interest you. If you do not want to receive direct marketing communications, you can opt-out at any time by contacting us using the contact details below.

If you opt-out of receiving marketing material from us, we may still contact you in relation to its ongoing relationship with you.

How does Vietnam Oztag Association use and disclose personal information?

  • For players

The purposes for which we may use and disclose your personal information will depend on the services we are providing you. For example, if you are participating in an upcoming tournament, we may disclose information about you to service providers and tournament organisers where relevant.

  • For other individuals

If you are a customer or an individual that deals with Vietnam Oztag Association, we may disclose   your personal information to our clients and venues where this is reasonably necessary for, and relevant to, the delivery of the event. We may use images or audio-visual recordings which identify you for promotional purposes where you would reasonably expect this to occur.

  • Use and disclosure for administration and management

Vietnam Oztag Association will also use and disclose personal information for a range of administrative, management and operational purposes. This includes:

  • administering billing and payments and debt recovery;
  • planning, managing, monitoring and evaluating our services;
  • quality improvement activities;
  • statistical analysis and reporting;
  • training volunteers and other workers;
  • risk management;
  • responding to enquiries and complaints regarding our services; and
  • obtaining advice from consultants, lawyers and other professional advisers.
  • Other uses and disclosures

We may use and disclose your personal information for other purposes explained at the time of collection or otherwise as set out in this Privacy Policy.

Does Vietnam Oztag Association disclose your personal information overseas?

Vietnam Oztag Association is an organisation that works with service providers, sponsors and commercial interests across the globe. It is likely that your personal information will be disclosed to overseas recipients.

Unless we have your consent, or an exception under the Australian Privacy Principles applies, we will only disclose your personal information to overseas recipients where we have taken reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to your personal information.

How can you access or seek correction of your personal information?

You are entitled to access your personal information held by Vietnam Oztag Association on request. To request access to your personal information please contact our privacy officer using the contact details set out below.

We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. You can help us to do this by letting us know if you notice errors or discrepancies in information we hold about you and letting us know if your personal details change.

However, if you consider any personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading you are entitled to request correction of the information. After receiving a request from you, we will take reasonable steps to correct your information.

We may decline your request to access or correct your personal information in certain circumstances in accordance with the Australian Privacy Principles. If we do refuse your request, we will provide you with a reason for our decision and, in the case of a request for correction, we will include a statement with your personal information about the requested correction.

What should you do if you have a complaint about the handling of your personal information?

You may contact Vietnam Oztag Association at any time if you have any questions or concerns about this Privacy Policy or about the way in which your personal information has been handled.

You may make a complaint about privacy to any member of the Committee at the contact details set out below. The Committee will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally respond to your complaint within a week.

If your complaint requires more detailed consideration or investigation, we will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly. We may ask you to provide further information about your complaint and the outcome you are seeking. We will then typically gather relevant facts, locate and review relevant documents and speak with individuals involved.

In most cases, we will investigate and respond to a complaint within 30 days of receipt of the complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to your complaint, or you consider that Vietnam Oztag Association may have breached the Australian Privacy Principles or the Privacy Act, a complaint may be made to the Office of the Australian Information Commissioner. The Office of the Australian Information Commissioner can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

How changes are made to this Privacy Policy?

Vietnam Oztag Association may amend this Privacy Policy from time to time, with or without notice to you. We recommend that you visit our website regularly to keep up to date with any changes.

How can you contact Vietnam Oztag Association?

The contact details for Vietnam Oztag Association are:

Email: vietnamoztag@gmail.com

This Privacy Policy was last updated in July 2020.